The only total transactions automation maintenance service provider spanning the length and breadth of the country.
The truly one-stop-shop maintenance service provider, for any make, brand or model.
Customised solutions designed for your unique need, to fulfill your commitments and ensure customer delight.
Veritas is a multi-vendor maintenance service provider for ATMs, Banking Automation and Surveillance and Security Systems.
Veritas is an Indian company, head quartered at Mumbai, with direct presence across the country.
We are India’s leading Transaction Automation Maintenance Services provider. Our services cover all makes and models of ATMs and other automation, surveillance & security systems.
Head-quartered in Mumbai, with touch points across the length and breadth of the country, Veritas is your one-stop-shop for all your transactoion automation maintenancerequirements.
Veritas customizes cost-effective solutions that add value to your business by helping you focus on your core business priorities.
Veritas is one of India’s leading providers of maintenance solutions for ATMs and other transaction automation products, servicing all the leading MSPs in the country. Our solutions are designed keeping in mind your economics and service commitments to your customers so that you can focus on your core business priorities.
Veritas offers maintenance services for all financial/banking transaction automation, such as ATMs, Point-of-Sale Terminals, Note Counters, etc., of any make and model, in India.
Our operations span the length and breadth of the country, with over 900+ touch points servicing 22000+ ATMs. We are the leading First Level Maintenance (FLM) and housekeeping services (HKS) provider in the country. Many of these ATMs are also covered for multiple services.
Led by a team of professionals from the ATM industry, Veritas brings years of domain experience to deliver exemplary maintenance solutions.
In 2012, Veritas was founded by first-time entrepreneurs with over 40 years of man-years in the ATM industry. Headquartered in Mumbai, Veritas Infratech Pvt. Ltd. was incorporated in 2015, with the aim of providing professional services.
In less than a decade, Veritas has not only become the preferred service partner for leading MSPs in the country but also have won their admiration for bringing in innovative and cost-saving solutions to their maintenance requirements.
Veritas is raising the bar in transaction automation maintenance.
Raise the bar on Customer Delight while enabling growth in the Client Business by becoming the most preferred organisation to work with – for our employees and partners.
Become the wind beneath the wings of tomorrow’s commercial giants.
Design and deliver solutions that give tangible returns on the client’s infrastructure investments.
Create a nationwide service network through a combination of direct and partner presence.
Enable excellence by pursuing opportunities in the service vertical and create ‘entrepreneurial partners’ across the nation.
Deliver simple innovative solutions – accurately, promptly and cost-effectively.
Single largest ATM maintenance service provider in the country – with over 950+ serviced locations.
Turn-around-time (TAT) of 2 to 4 hours anywhere in the country.
All non-cash related maintenance services for all brands/makes of ATMs under one roof.
Offer additional (related) uniquely customised services.
Veritas is the true one-stop-shop for all your maintenance requirements, with a Turn-Around-Time (TAT) of 2 to 4 hours anywhere in the country ATMs, Micro-ATMs, POS, Kiosks, Note/Coin Counting Machines & Fake Note Detectors, Security & Surveillance systems, Sensors & Alarm systems, we cover all your maintenance requirements, be it any make or brand.
Choose a standalone or combo pack of services to meet your unique need. Our dedicated CRM enables tracking and managing your assets' uptime, anytime in real-time.
ATMs, Micro-ATMs, POS, Printer Kiosks, Cash Counting Machines, Fake Note Detectors and other such transaction automation products need to be up and always running.
First line maintenance, or FLM, is a dedicated top hatch maintenance service that will ensure your assets optimum productivity. Veritas provides this service across all makes and models of anywhere in the country.
With over 900 touch points, Veritas covers more than 20000 ATMs across the country, delivering an uptime of over 90% to more than 90% of the assets under its services. The top hatch service covers all incidents that do not require access to the vault (cash) area of the ATM. Our service personnel are trained on all the makes and models of automation products currently installed anywhere India.
Veritas offers SRM services for offices, branches, ATM lobbies and retail outlets spanning the length and breadth of the country.
Veritas has a dedicated team that executes routine maintenance of all real-estate infrastructure. This team carries out minor and major repair works and replacements of electrical accessories, sockets, switches, bulbs, etc. in branches, ATM lobbies as well as off-site kiosks.
E-surveillance systems, alarms and warning systems and biometric equipment are also installed and maintained under post-warranty maintenance contract.
Reporting of any mishaps and conditions of power supplies (UPS) and other electrical appliances such as air conditioners are also part to this team’s scope of work. Though repairs are not covered under this service, the team covers the upkeep of display signage, posters, notices, etc.
Our technicians visit the sites on pre-scheduled dates (or periodicity). During these visits they perform the contracted duties, such as preventive maintenance, cleaning, repairing and/or pest control. They also provide valuable feedback on the condition of the site overall and highlight any specific area (not covered under our contract) that will help the customer improve their service delivery. This value addition ensures that the customers’ assets are maintained to perform optimally.
Any work that is not covered under the SLA is carried out after duly approved quotation and confirmed work orders.
Trained and dedicated teams are provided across the country to respond quickly to any emergency or untoward incident at your ATM site. The Quick Response Team is the first to reach the asset location to note and inform you any incident that may occur at your asset location.
The QRT strictly adheres to specific TAT for all emergency and reactive calls. The team reaches the site to assess the emergency and assist in completing the documentary formalities that may be required by the concerned authorities.
This team also ensures that the shutters of your ATM sites are opened and shut at the scheduled timings to ensure that your customers are not inconvenienced, and you do not lose the valuable revenue generating footfalls.
The only maintenance service provider who offers a complete range of services to free you from
complicated and time-consuming multiple vendor management.
We at Veritas have a technically qualified team which will help you source the hardware your customer specifies.
Veritas is the leading ATM maintenance service provider, in the country, with the expertise to install, maintain, repair, remove and reinstall.
Veritas can provide customers an end-to-end solution of installing (including grouting) the ATM to getting it online (tech-ready). Our expertise will help you in reducing your labour and expend your resources on your core competency. Veritas will source, install, integrate, test and commission all the systems.
We offer a comprehensive and trusted service that starts with the initial site survey through to the installation of the new ATMs. If required, Veritas can coordinate with third party logistics partners to package and relocate (or dispose) the replaced machines from site.
Veritas brings all these services to you at your convenience – right from initial site survey to handing over upon completion – and handled with speed, efficiency and cost-effectiveness. Our range of services include:
Visit and conduct a thorough audit of the site.
Survey and diagnose the machine fault and prepare a comprehensive report for rectifications.
Liaise with third parties to provide transportation of machines to and from site (if required).
Manage the project in third party contractors are involved for other specialist services.
Our personnel are trained and qualified to work on the project with thorough knowledge of the makes and models of ATMs available in India. Our Standard Operating Procedures (post site-audit) include:
Constructing the site (as per you plan, design and branding)
Grouting and bolting the ATM
Upload the requisite software to ensure your ATM is functioning optimally
Installing and ensuring ATM is powered on and handing over the site and ATM to your technical team
Installing and commissioning all surveillance and security systems (if in scope of work)
Packaging the old/replaced ATM (if required) for transportation (by third party)
Clearing the work area and readying it for your customers
Incident Management Service: Veritas offers this limited service to our customers to facilitate having an onsite team to manage their incidents. The team members will be selected based on the job description and qualification specified by the customer. A thorough background check and verification is done before the human talent is assigned to the customer site.
Cheque (and other instruments) collection and deposit Service: Veritas will arrange to collect financial instruments from your customers and deposit appropriately, saving you valuable time faster realisation of your payments.
Dedicated & Qualified Field Resources: Veritas can provide qualified and trained engineers and technicians for your onsite jobs. The credentials and backgrounds are thoroughly verified before they are deputed for you.
Call us today to benefit from the value addition Veritas can bring to your business.
Leading Managed Services Providers (MSP) & Cash Replenishment Agencies (CRA) have placed their faith in our commitment to quality, with an eye on TAT and cost. Your commitments to your customers are our priority. We understand your unique requirements and deliver cost-effective solutions.
Registered & Corporate Office K. Raheja Prime, 8th Floor, Sag Baug Road, Marol Andheri East, Mumbai, MH 400059. India.
Attend your call within 2 to 4 hours, anywhere in the country:
North:  Bhopal | Chandigarh | Delhi | Lucknow
East:  Bhubaneswar | Guwahati | Kolkata | Patna
West:  Ahmedabad | Jaipur | Mumbai | Surat